Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Aiti Jewelry pieces?
We use premium materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure durability and a luxurious finish for every piece.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the Aiti Jewelry pouch provided.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
How long does shipping take?
Domestic orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer a warranty on your products?
Yes, every Aiti Jewelry purchase comes with a 12-month warranty covering any manufacturing defects. This does not cover accidental damage or normal wear and tear.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.