Returns & Exchanges

At Aiti Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for all unworn and original condition pieces.

1

Initiate Your Request

Log into your account or visit our returns portal with your order number and email address to start the process.

2

Package Your Items

Carefully place the jewelry in its original packaging, including all certificates and gift boxes, to ensure it arrives safely.

3

Ship the Package

Affix the prepaid shipping label provided in your email to the outside of your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality assurance team inspects the returned item, your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing